Privacy Policy

The Information We Collect About You

We collect information about you directly from you and from third parties, and automatically through your use of our Site and Platform. The information we collect from you depends on how you use our Services.

Information We Collect From Website Visitors. If you choose to contact us through our Site, we will collect your name, email address, phone number and the content of the message that you send to us. If you request a demo through our Site, we will ask you for your name and email address so that we can provide you with that demo and other information regarding our Services.

Information We Collect Automatically. We automatically collect information about your use of our Site and Platform through cookies, web beacons, and other technologies, including technologies designed for mobile apps, and we may combine this information with other information we collect about you. When you visit our Site or use our Platform, we may automatically collect:

• Domain name
• Mobile device ID
• Browser type and operating system
• Device information and device ID
• IP address
• Web pages you view and links you click
• Length of time you visit our Site or use our Services
• Referring URL (the webpage that led you to our Site)
• Location information based on your IP address

Information We Collect in Our Capacity as a Service Provider. We receive information about individuals who our customers authorize to use our Platform, including caregivers. For example, our customers will provide information about caregivers or pharmacy users who access our Platform to process prescriptions, such as their name and email address, so that we can create log-in credentials. Where our App allows users to authenticate using facial recognition technology, this technology is provided by Apple, and Apple's privacy policies apply.

If you are a patient, the privacy practices related to information that caregivers enter about you into the Platform are covered by your care provider's privacy policy, not this Policy. Please contact your care provider facility with any questions.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

• Transactional Purposes. To provide our Services to you; to communicate with you about your use of our Services; to respond to your inquiries; and for other customer service purposes.
• Analytics. To better understand how users access and use our Services, both on an aggregated and individual basis.
• Surveys and Questionnaires. To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.
• Compliance. To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
• Protection. Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service or this Privacy Policy.

How We Share Your Information

We may share your information, including personal information, for the following reasons:

• Service Providers. We share information with vendors who host our Site and Platform and who provide IT and information security services.
• Affiliates. We disclose information to companies in our corporate group.
• Customers. We share information about you through the Platform with our customers who have contracted for the services that you use.
• Pharmacies. We share information with pharmacies that process prescriptions for our customers.
• Business Transfers. If we are acquired by or merged with another company, or our assets are transferred, we may transfer the information we have collected from you to the other company.
• In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process.
• To Protect Us and Others. We disclose your information when appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, or safety threats.

Our Use of Cookies and Other Tracking Mechanisms

We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services.

Session Cookies exist only during an online session and disappear when you close your browser. We use them to uniquely identify you during a session so we can verify your identity as you move through our Services.

Persistent Cookies remain on your device after you close your browser. We use them to track aggregate and statistical information about user activity.

Disabling Cookies. Most web browsers automatically accept cookies. You can edit your browser options to block them, though some features of our Site may not function if you do so.

Do-Not-Track. Our systems do not currently recognize browser "do-not-track" requests. You may disable certain tracking by disabling cookies as described above.

Links to Other Sites

Our Site and Services may contain links to third-party websites. Any access to and use of those linked websites is not covered by this Policy, but instead is covered by the privacy policies of those third-party websites. We are not responsible for the information practices of those third-party websites.

Security of My Personal Information

We have implemented precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, but no data security measures can guarantee security.

You should take steps to protect against unauthorized access to your password, phone, and computer by signing off after using a shared computer, choosing a robust password, and keeping your log-in credentials private. We are not responsible for any lost, stolen, or compromised passwords or for any account activity through unauthorized password activity.

Access to Your Personal Information

You may modify personal information that you have submitted by logging into your account or by emailing us using the contact information below. Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Site for a period of time.

Payment Information

We collect payment and billing information when you subscribe to our Services, including your name, billing address, and payment card details.

Payment processing is handled by Stripe, Inc. Your payment information is transmitted directly to Stripe via encrypted connection and is subject to Stripe's Privacy Policy and PCI-DSS security standards. We retain only:

• Last four digits of your card
• Card brand (Visa, Mastercard, etc.)
• Billing address
• Transaction history

We use this information to process subscription payments, send invoices and receipts, manage billing inquiries, and comply with financial recordkeeping requirements. We do not sell payment information to third parties.

Children Under 13

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete that information from our systems.

Contact Us

If you have questions about the privacy of our Services or would like to make a complaint, please contact us at info@spectatorhealth.com.

Changes to this Policy

This Policy is current as of the Last Updated date above. We may change this Policy from time to time, so please check back periodically. We will post any changes to this Policy on our Site and Platform. If we make any changes that materially affect our privacy practices, we will try to provide you with notice before making the change by highlighting the change on our Site and Platform.